VillaCoulibri | located in Anse Chastenet, St Lucia | Terms and Conditions
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VILLA COULIBRI

TERMS AND CONDITIONS

Our most up date terms and conditions. If you have any questions please contact us. Download a printable version here.

Terms and Conditions for Villa Coulibri

  1. A deposit of 50% of the rent is payable upon making a booking. Remaining rent and security deposit must be received 45 days before arrival.
  2. A security deposit of $1000 USD is required. If there are no issues, this is returned within 14 days of departure.
  3. The booking may be canceled up to 90 days before arrival with a full refund. Bookings canceled after that date will forfeit the deposit in increasing linear proportion up to 30 days prior to arrival. Within the last 30 days there is no refund.
  4. No rent will be refunded unless the Villa cannot be reasonably used or occupied.
  5. If for any reason the villa can not be used or occupied, the rental fee and security deposit paid will be fully refunded, however, the owner can not be held responsible for other related losses.  Guests are advised to take out travel insurance.
  6. Check-in is from 3pm and check-out by 11am. Please confirm your itinerary with the villa manager.
  7. Transportation can be arranged by the villa manager or guests are encouraged to rent a car from the airport.  Please note that the Anse Chastanet road is famously rough and is best suited to 4×4 vehicles.
  8. Coulibri has three full time staff:  a resident villa manager and cook, daily housekeeper and garden/pool manager.  
  9. Villa manager’s cell phone is +1 (758) 519-8476 (WhatsApp available). Email hello@villacoulibri.com.
  10. Staff are normally off on Sunday, but have some flexibility in relation to their one day off per week.  Please discuss your requirements in advance with the villa manager.
  11. Villa manager will cook and clear breakfast and either lunch or dinner each day as requested. She can also shop for groceries and beverages and deliver for 20% service charge.
  12. Bedrooms will be tidied by the housekeeper once a day before noon.  Please advise the villa manager if you prefer alternate housekeeping arrangements, i.e. complete privacy or an evening turn-down service.
  13. Bedroom air conditioning is restricted to use between sunset and midnight except for special health reasons. Living areas are not air-conditioned.  Please switch off the AC and fans when leaving your room.
  14. No running on the terraces that are slippery when wet nor diving.  
  15. No glasses nor glass bottles near pools.  Broken glass can harm the fragile pool liner resulting in costly repairs.
  16. Catering services are provided strictly for the guests of the villa.  Special events and celebrations can be arranged at an additional cost.
  17. Weddings or other parties over 20 guests carry a US$1000 event fee.
  18. For the sake of our neighbours, no loud music nor external sound systems to be used without prior permission.
  19. Additional day beds can be added to some rooms by prior agreement. An extra charge of £75 per person per night is applicable.
  20. Children under 4 are not permitted due to hazardous wire balustrades.
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